PALETRA SERVICES

Organization of every size can benefit from outsourcing. The key is to ask whether outsourcing makes sense strategically from a long-term perspective. Does outsourcing IT support your vision and strategic goals? Does it make sense in your corporate culture? How will it increase your competitive advantage? How quickly can you derive economic value?
We can help your company decide if outsourcing is the right strategy for it. There are several issues that need to be addressed to insure successful outsourcing project. If your project does meet the criteria for successful outsourcing, we can provide assistance over the whole lifetime of the project, from decision to operation and staffing.

Sourcing Services
Our Sourcing Services include: Sourcing strategy development and readiness assessment. Outsourcing program office: RFP, vendor selection, contract review and negotiation. Development of outsourcing a roadmap, including business case, risks and ROI analysis. Determination of the most effective form of outsourcing or co-sourcing: offshore, near-shore, on-shore, or a mix. Transition planning: Service level agreements, contract negotiations, program management, vendor management, and communications planning. Retained organization design: To-be organization model, skills and staffing, and processes.

IT Outsourcing
We can work in any capacity from technical assistance to your current IT staff, to a complete outsourced IT department. If you are an IT manager who does not have the staff or budget to assure the proper monitoring and maintenance of your network while balancing the needs of your desktop users, let Paletra step in and help with a custom tailored support plan. We can do anything from taking care of user issues at the desktop to installing, upgrading and maintaining your data center and wide area network.
We can provide a 24/7 help desk support services to free your IT staff to concentrate on important revenue driving projects.